Exercise: HEART Framework

Exercise: Using the HEART Framework for the Grocery Store Chain

Exercise: Using the HEART Framework for the Grocery Store Chain

Let's apply the HEART Framework to what we've learned about the Grocery Store Chain's problem with online shopping and delivery services.

Grocery Store Chain HEART Framework

Task Description:

Identify at least two signals, goals and metrics

Task Feedback:

Good job! See the next page for my HEART diagram

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